The People Behind the Cuts

Refund & Returns
Policy Carneus

Carneus · Cloud Butchery · UAE

At Carneus – Tradition in the Making, we are committed to delivering premium-quality meats with care, precision, and respect for the craft.

Our promise is simple: honest cuts, handled right, delivered fresh.

If you have any questions about our products, your order, or need guidance on preparation, our team is always here to help.

Quality Guarantee

If your order does not meet our standards  whether the product is damaged, incorrect, or not up to the quality you expect  please contact us within 6 hours of receiving your order.

Due to the nature of fresh meat products, timely reporting is essential.

How to Contact Us

  • Phone / WhatsApp: +971 55 672 3586
  • Email: carneus.uae@gmail.com

Resolution Process

Once we receive your request, our team will review it promptly.

All valid claims are assessed and resolved within the same day.

Where applicable, we may offer:

  • A replacement product, or
  • A refund to your original payment method within 10 working days

All decisions are handled with fairness and respect  the same way we handle our products.

 

Returns Conditions

Products can only be considered for return or refund if they:

  • Arrive damaged,
  • Are incorrectly supplied, or
  • Do not meet our quality standards

Order Amendments & Cancellations

  • Orders can be amended or cancelled before preparation begins
  • Once your order is prepared or dispatched, changes are no longer possible

Please note that changes may affect your delivery timing.

Important Notice

We kindly ask you to inspect your order immediately upon delivery.
If we do not hear from you within 6 hours, we will consider the order accepted and satisfactory.

Delivery Responsibility

Deliveries are handled by Carneus or third-party partners. While we ensure orders are prepared to the highest standards, Carneus is not responsible for delivery-related issues caused by third-party providers after dispatch.

A Message from Carneus

We’re not just delivering meat  we’re building something honest.
If something isn’t right, we’ll make it right.