The People Behind the Cuts

Privacy Policy
Carneus

Carneus · Cloud Butchery · UAE

Introduction

Welcome to Carneus – Tradition in the Making.

We respect your privacy as much as we respect our craft. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website or services.

Information We Collect

We may collect the following types of information:

Personal Information
Includes your name, phone number, email address, delivery address, payment details, and any information you provide when placing an order or contacting us.

Non-Personal Information
Includes technical data such as IP address, browser type, device information, and browsing behavior collected through cookies and similar technologies.

How We Use Your Information

We use your information to:

  • Process Orders
    Handle payments, prepare, and deliver your orders efficiently.
  • Improve Our Service
    Understand customer behavior and enhance your experience with Carneus.
  • Communicate With You
    Send order updates, respond to inquiries, and provide customer support.
  • Marketing (Optional)
    Share offers, updates, and product launches — only if you choose to receive them. You can opt out anytime.

Sharing Your Information

We do not sell or trade your personal information.

We may share your data only in the following cases:

  • Service Providers
    With trusted partners (delivery, payment processing, platforms like Deliveroo/Talabat) who help us operate our business — all under strict confidentiality.
  • Legal Requirements
    If required by law or to protect our rights, customers, or operations.

Data Security

Your data is protected through secure systems and restricted access.

Only authorized personnel have access to your information, and we continuously work to ensure your data remains safe.

Your Rights

You have full control over your data:

  • Access – Request a copy of your personal data
  • Correction – Update or correct your information
  • Deletion – Request removal of your data
  • Opt-Out – Stop receiving marketing communications anytime

Cookies & Tracking

Our website uses cookies to improve your experience, remember preferences, and analyze performance.

You can choose to disable cookies through your browser settings.

Third-Party Links

Our website may include links to external platforms.
Carneus is not responsible for the privacy practices of these third-party websites.

Policy Updates

We may update this Privacy Policy from time to time.
Any changes will be posted here, and we encourage you to review it periodically.

Contact Us

If you have any questions regarding this policy or your data:

  • Email: carneus.uae@gmail.com
  • Phone / WhatsApp: +971 55 672 3586

A Message from Carneus

We believe trust is built the same way as great butchery —
with care, transparency, and consistency.